"I had an old guy keel over and crack his head open on the slate tile floor. The blood started pooling around his head pretty quickly. I was a Manager at the time and actually had people requesting that we comp their meals because this had ruined their appetite" (Source).
"There was a dentist convention in SF, and we got a lot of these guys in our door. I'm working in a Michelin Star restaurant, so bills over $1,000 weren't uncommon (this was a long time ago). This guy and his mistress ended up drinking three bottles of wine during the course of their 11-course meal, and tried to order a fourth. When we declined, that's when things started to get 'fun'... 30-minute breaks to smoke cigarettes, doing blow in the bathroom, threatening not to pay... But, the 'best' part is when the guy walked by table 52 & 53, and made a jacking off motion at them while, in a the most vulgar of ways, saying 'Uhhhnnnnnn! Uhhhnnnnn!' over and over. We threatened to call the police and had a team of people blocking the door. They finally paid and left no tip. As the douche is FINALLY leaving, he hands my manager a $20 and says 'For your service' with this s--t eating grin on his face. The same manager he said looked like a used-car salesman... My boss waded it up, threw it into the back of his head, closed the door and locked it. Guh..." (Source).
"I was head server at a restaurant that used big sheets of paper that customers could draw on with crayons. The table covers were tossed at the end of every meal since they were just paper. One night my other head server (who was also a good friend of mine) had a table of four that wrote, 'Go kill yourself,' and 'You suck at life, you should just die.' These captions were accompanied with images of her hanging herself, shooting herself and lying in a puddle of blood, etc.
Since I was the other head server and Bridget was upset about the incident she asked me to take over and deal with the situation. It was a pain to deal with those customers. What they did not know was that this girl had struggled with thoughts of suicide in the past and had made an attempt previously. They weren't welcomed back. Ever.
Sadly, the worst part of this experience was having to deal with Bridget's death several months later, when she killed herself. I only hope that from this incident, people learn to think before they speak such things. We don't know if someone may or may not have mental health issues, or had made previous suicide attempts (Bridget had, for example). Hearing this kind of thing can affect them much more deeply than one might realize" (Source).
"I was dying to the use the restroom during a Thursday afternoon shift. I walked over, and I saw two of the line cooks waiting, including A. I stood and followed the queue, and Al went in after a server came out. We weren't allowed to use the customer restrooms, but that's another story.
Al, he went in, and maybe spent about 5 minutes using it. Mind you, he is a line cook, and he deals with food 98 percent of the time and the 2 percent is spent taking breaks. I'm standing in line, and after I hear the toilet flush, Al, he comes right out. He obviously was pooping. It took maybe a second or two to process, but Al came out and didn't wash his hands. I didn't say anything to the manager, and just left it.
The more disturbing part is that cooks rarely use gloves at this particular restaurant. We've gotten numerous complaints from customers about our cooks not using gloves--- after thinking about it, it seemed rightfully so" (Source).
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