"In High School, I worked at a fast-food franchise and the guy who trained me on drive-thru was the owner of that store. While he was taking someone's order he missed an item so when they came back through, he offered the woman the item he missed for free. The b---- wanted the whole meal refunded, and he refused so she demanded to see the manager.
His reply was to say 'Sure! Let me get him for you.' He did a turn in a full circle before saying 'Hi! I'm the manager.' She flipped and demanded to see the store manager so he repeated his little circle-turn schpeel and she went ape-s--- demanding to speak to someone above him. He replied, 'Well the owner is here, I can get him.' Turned one last circle, leaned out the window and said 'Hi, I'm the owner. Get The Hell Out Of My Drive Thru.' F---ing Incredible!"
"Once I had to make a woman a frozen drink (yes I was a barista). For reference the drink station was totally open, she could see everything I was doing. Apparently, that fact that I was laughing with a co-worker while making her drink, meant I put some secret ingredient to KILL HER into her coffee...
She actually demanded the manager to playback the security tapes and wanted her drink for free. Of course, my manager trusted me and fully obliged. She began sniggering when in the video, I did nothing but add chocolate syrup, ice, and the mix into her drink. As she watched, you could tell that she was scanning for some vial that has a skull and cross-bones on it. When nothing happened, my manager simply said 'Ma'am you've wasted enough of out time, I'll take that drink.' Manager literally GRABBED the woman's drink from her grubby hands and said 'Get out...now!' Never saw that b---- again."
"So I worked at a restaurant and had some crazy lady come in. She literally said to me: 'I'm a Best Buy manager now, so you have to give me the manager discount here.' It took 5 minutes of reassuring her that manager discounts only apply at places where you work... She actually thought it was a secret club discount for upper division employees all over the country."
"I waited tables at a place that had a buffet on Fridays. A lady came in with her twin sons and they all ate the buffet. When I brought her the check she flipped out on me because I didn't charge her for two 'child buffets.' I told her that the cut off age is actually 10. She says her kids are 10 exactly...Sure girl, sure.
I pointed out that 1) Her kids are wearing the HIGH SCHOOL varsity football jerseys and 2) I knew they were seniors in high school because they were a grade below me and I had just graduated.
She called me a b----, then she tried to name drop the owners' names, but got them completely wrong. She asked to speak to the manager, so I got the manager from the office, who happened to be the owner's daughter.
She pulled the whole 'I am a close family friend of the owners' and botched their names again. The manager just said, 'Well, you're at the wrong restaurant, because no one by that name owns this place and I am the owner's daughter, and I've never seen you in my life.'
The lady just gave a 'Well, I never...' and wrote a check. Best part, check bounced..."
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