"Worked at a Wendy's for a few years during college. The meltdown of legend, was when a little-league mom came in...with the whole team of kids...and ordered food for all of them and some of the parents. She began to grow increasingly frustrated and visibly upset, at the amount of time it took to prepare such a large volume of food.
She began to pointedly ask, why her food was taking so long...over and over...each time her voice getting a little higher. After a few minutes, she started saying 'This is simply unacceptable' and was asking for a refund. She was completely disregarding, the fact that she can see the poor sandwich maker, who was standing right next to me. He was working frantically, to put all her cheeseburgers together. I said, 'Okay. Let me just get the manager'. She then started SCREECHING that she wanted the refund NOW and THREW her carrier tray of frosties onto the floor. After this, she actually got down on her hands and knees, and I s--t you not, proceeded to start grinding the spilled frosty into the carpet...with her bare hands, all the while shrieking as if her child had been run over in the drive-thru..."
"It was my first day at a local fast food taco place. A woman claimed she ordered ground chicken and instead, got ground beef in her burrito pack. She definitely ordered ground beef, because three people took the order, including myself, my trainer, and the manager overseeing everything. So anyways, she got these six burritos, left, and five minutes later she's back... She started screaming at the top of her lungs that we all got it wrong. When we offered to remake her order, if she calmed down, she proceeded to unwrap all six burritos...one at a time...and THROW THEM at the manager. Helluva first day."
"One day, I went to eat at Wendy's alone. As I was eating, my cousins came in with their other grandma, whom I don't know or have never met. So I gave them a little wave from across the restaurant, we didn't speak to each other, whatever. They're adults, as well. So, they brought their grandma to this Wendy's, and the old lady ordered a baked potato. Potato arrived, they get served their food, and almost immediately I heard my cousins start to console her. She stormed up to the counter, with the cane no longer needed, and slammed her tray on the counter.
'This cheese isn't melted'! She immediately complained. They explained to her that their cheese is kept very cold and goes on the potato, but after a couple of minutes, it would be melted. She demanded they put it in the microwave or something. The kid behind the counter is explaining something, and this lady freaks out.
She starts slamming her open palm on the potato, smashing it on her tray, and sending food FLYING. 'THIS. F---NG. CHEESE. IS. NOT. MELTED'!
I finished my food and got the f--k out of there. Discussed it with my own grandma, whose son is my cousin's stepdad and my uncle. She said they were all crazy, in her most polite, churchgoing voice."
"Some guy was screaming at a server while standing in line at a coffee shop. He was proclaiming that the service was being extremely tardy and how the staff was so incompetent. There was maybe 20 people in line at the time and the place was extremely busy. The poor servers were running around like crazy, doing their best job and this guy snapped screaming his head off, while everyone in line is trying to ignore him. I don't know who I was more disappointed with, the irrational, irate, idiot, or the other customers who tried to pretend that nothing was happening. After about 30 seconds I was like, 'Bro WTF is wrong with you!?!?' I think I snapped on him 5x as hard, as he did to the poor staff. He didn't expect it in the least. I've had minimum wage jobs, where you get treated like s--t and you're replaceable...so don't you dare talk back to s--t people. I always wanted to stand up for young me, in my minimum wage job. So this was my perfect opportunity and I tore into him, about how dare he be so rude, ignorant, and to never demoralize anyone like he just did, for doing their job as best as they can and how much a POS he is. This dude shut his mouth instantly. He just stared at the ground afterward, till he got his coffee. Then all of us 20 people in line had another few awkwardly silent minutes, waiting for our coffees...then went on our separate ways."
"I used to work at McDonald's. This guy ordered fries with a side of tartar sauce. We didn't have any of the round sauce cups, so we put the sauce in a nugget box. No biggie, right? Well, I was manning the front counter, when this guy came storming up to the counter, demanding to know why his tartar sauce is in a nugget box. I told him we were out of sauce cups. He demanded a sauce cup and I patiently explained again, that we were out. So instead of acting like an adult and dealing with disappointment appropriately, he THREW his ENTIRE BOX of fries at me and all over the counter and then threw the box of tartar sauce on the ground and stormed out..."
"So I just started my shift at McDonald's, it is 8:00 AM so we aren't serving any lunch. This lady comes in and tries to order chicken nuggets. I tell her we do not have chicken nuggets until 10:30 AM. She looks frustrated but accepts this news and leaves. So 10:30 AM rolls around, we are switching everything to lunch, and about 15 minutes later, the same lady comes in and orders 30 chicken nuggets. Okay cool, I put in the order, put her food on the tray and proceed to give her the nuggets. Now we give 2 sauces per 10 nuggets, and my boss was a stickler about this rule.
Well, she wants like 15 sauces, I gave her more than I should have already, and told her 'I can't give you more sauces'. She flipped out, started yelling at me, calling me every name in the book, so I walk away and get my manager. My manager comes, and she has opened all the sauces and nuggets and flips the tray over, at my boss, and she is covered in sauce.
Now my boss is an older Mexican lady, and she didn't take s--t from people. So she starts going off on the customer. She tells her to get out, and that the cops are on the way. (No one called yet.) The lady leaves, and comes back with a taser, no joke, and starts to come around the counter. My boss got a broom, and they are in a stand-off at the entrance to the employee area.
Now the cops, were called, and we are pretty close to the station, so they get there in about 5 maybe 10 minutes. The whole damn time, the lady is trying to get over, and my boss is just waiting to smack her with the broom. Finally, she hears the sirens and tries to bolt. By then. it was too late, and she got arrested. Crazy times at that McDonald's. My McDonalds was in a very bad neighborhood, and once a year it would get robbed as well. Well at least once a year."
"I used to work at a family owned pizza place in Richmond, Virginia. One night an older guy comes in and pays for his pizza, that he had ordered over the phone, so I tell him it'll be out soon. About 5-10 minutes go by and while I'm taking an order on the phone, he rudely interrupts me.
'I see a god-damn pizza sitting back there on top of the oven and there isn't anyone else in here'.
I ask the person on the phone to hold and go back to check the name on the side of the pizza box. It turns out it was his, so I apologize for the wait and hand him the box.
'You know you just made me wait in here for 20 minutes, to give me a pizza that's been sitting out and is probably cold now, is this how you treat all of your customers'?
I apologized again for his minor wait (not 20 minutes) and asked him if I could get him a bottled soda on the house.
'This pizza is cold now since it's been sitting up there for so long, and all you're gonna do is offer me a soda'?
I replied, 'The pizza has been sitting on top of an industrial oven since you got here, I can assure you it's not cold'.
'Are you really gonna be a f---ing smart a-- right now? You know, I'm good friends with the owner here and I can get you fired'.
At this point, I was over dealing with this a--hole so I responded, 'Go for it'.
That really f---ing pushed his buttons; he requested my name, which I gave, and told me he would be in contact with the owner to get me fired (over a short wait and soda offering). I wished him good luck and smiled as he flicked me off while storming out of the place."
"Many years ago, when my sister and I were in high school, our dad was driving us home from the mall and stopped at Subway, to get our mom a sandwich. It was a really nice day out, so my sister and I rolled down the windows and chatted while we waited for Dad to come out. All of a sudden the Subway door flies open and this lady comes storming out with her boyfriend in tow, ranting about 'They can't treat you like that'! She was generally acting unhinged, while her boyfriend tried to calm her down. I really wanted to make a snide comment about it to my sister, but they were standing like five feet from our car, the windows were rolled down, and I was afraid this lady would attack me if she heard me say it. A couple of minutes later, dad comes out with mom's sandwich, I ask him what that was all about, and he says that the cashier had politely asked the boyfriend to stop swearing as there were children in the room, and the lady had flipped out and started screaming and breaking things..."
"Fast food manager here. It was a busy holiday and drive thru was piled up more than normal (so people are waiting 5-8 minutes rather than the 1-3 minutes). Two women cut in front of a guy to complain at the window, that they did not get their nuggets but instead, got strips in a separate bag. They proceed to start throwing me the strips... I asked if they checked their other bag, they begin to check their bag, realize the nuggets are in there, and begin to yell at me because they have been waiting '45 minutes' in the drive thru. They continued to yell at me more, telling me that our employees are idiots, that our drive thru is unbearable, that our food tastes like s--t, that we should respect our customers more, and so on, all while holding up the line for an additional 5+ minutes."
"I was at a Wendy's in suburban Kansas City, when this young lady about 19-20 years old went through the drive thru in some Lexus/Infinity mid-range luxury car. She came storming back inside and proceeded to start cussing out every employee behind the counter because they forgot to give her ketchup or something stupidly trivial like that. This chick is dressed in boots, mini skirt, tank top and some sort of lacy blouse, not terribly inappropriate, but more like spoiled brat Italian with roided out greaseball boyfriend-type with rich parents. She's swearing and yelling at the employees and they are just sitting there taking it like I'm sure they are supposed to. Meanwhile, there was two older couples and a family with young kids and everybody's just watching her.
After a couple minutes of watching this, I can't take it anymore. I step up and tell her that it doesn't matter what they did wrong, nobody deserves to be treated the way she's treating them. I tell her to grow up and she's looking like an idiot. She should just get out and leave everybody alone. I told her I didn't know what was wrong with her but, 'You need to get right with the Lord or somebody...cause you got serious issues'! The exchange stays heated and then she accuses me of sexual harassment because I said 'Step off B---h'. I responded with: 'Miss Thing...I don't know who the hell you think you are...but see that tall dude over there, with the beard? That's my partner of 3 years...I'd never sexually harass you or do anything else with somebody who treats people like s--t like you just did... so git to gittin'. She then stormed out of there and squawked her tires on the way past the building, flipping us off. I then told the employees not to let somebody like that get them down, we all are just trying to make a living and most people aren't like that. The other folks in the restaurant said thank you to me for saying something."
"Back when I was sixteen, I was a hostess at this Mexican grill with an awesome view of the sunset. Every evening in the summer, around that time, we'd be booked solid. I'm talking an hour or so wait for walk-ins. So this one Friday evening, we are especially packed and this lady came in with a party of three and no reservation and she was DEMANDING a patio table. Without a reservation. On a Friday... So I politely told her it would be about an hour. (By the time she would have gotten a table the sun would have already set). For the next half hour, this lady paced up and down the patio about every five minutes to make sure I did not miss a table getting up. Every time a table did get up, she rushed over demanding to be sat ahead of everyone else on the waitlist. Anyways, she was getting more and more agitated the longer she waited, even though I told her it would be an hour. She was still pacing, complaining to her friends, and talking loudly about the poor service. So it gets to the point where she was next on the wait-list and a patio table opens up. But it was a table for two people, not three. And it would be a fire hazard to sit this lady's fat a-- at that table. So, did she react like a reasonable adult and continue waiting? No! She decided the best way to handle the situation, would be to call a sixteen-year-old girl incompetent and a b---h and then she THREW A STACK OF MENUS AT HER. That was some of the craziest s--t I ever saw."
"I just got off work and was picking up dinner for my girlfriend and her roommates, so we could all hang out. Decided to get us all some pizza, so I texted her and asked what kind I should get. She said she didn't care, I could choose. So I went to Domino's and grabbed two pizzas. One with pepperoni and I decided to get the other one with chicken. I brought the pizzas to the apartment and told her what I got. She lost her s--t, and lectured me for like 20 minutes on how the chicken is not an ingredient that is supposed to go on pizza. On and on and on, she even insisted that I bring it back and get a 'proper' pizza. I'm usually a really mellow guy, but the pure absurdity of her reaction really ticked me off. We had been getting kind of serious, actually, we had been engaged for a few months at that point. I looked her dead in the eyes and said 'So you're going to yell at me over this? Is this how you intend to raise a family together'? Nothing was more important to this woman than the thought of raising children one day. It was her dream. Mine too. So I knew exactly what kind of can I was opening, with that comment. But boy did I underestimate her reaction. It ended with a lot of furious yelling and her punching a hole in the wall in her bedroom and she remained furious with me for several days. I should have broken up with her that day, to be honest, but we stayed together for many more months before I finally cut ties and we broke up..."
"I worked in a Dairy Queen drive-thru for about 2 years. We had a lot of questionable characters ranging from creepy to funny, but this lady was my favorite. She ordered a medium blizzard with nothing in it, except pecans and maraschino cherries (an unbelievably bizarre order). We just charged her for a normal blizzard and made it. When she got up to the window, my coworker took her money and handed her the blizzard. She took one look at it and said there were no cherries in it. Now, blizzards with cherries are not traditionally made with maraschino cherries. They're made with a cherry sauce that's a lot darker once it's blended. We double checked with her before we made it, but she very specifically requested maraschino cherries (which are usually put on top of sundaes and banana splits). In the 2 years I worked there, she was the only customer who ever asked for maraschino cherries in a blizzard. It was weird. So with the maraschino cherries, the color didn't come out as pink as it would've, with the normal cherry topping.
My coworker literally leaned out of the window, grabbed the spoon of the blizzard she was holding, and started digging through her ice cream and counting the cherries out loud for her. She stopped him after he got to like 8 cherries and told him it wasn't enough and she wanted more. He told her she could certainly have more, but he'd have to charge her 59 cents for additional toppings (which personally, I think is a pretty reasonable price).
She didn't agree. She threw the blizzard at my coworker and drove off. We thought it was absolutely hilarious. I don't know how this woman had such terrible aim when she was only like 3 feet away, but it hit his arm and fell on the outside of the window, so there wasn't too much of a mess. We had a good laugh about it with the person in the car behind her who saw the whole thing.
I felt so bad for her kid, though, who didn't get his ice cream cone, because his mom is an unreasonable hag. The best part is she already paid for it and then got so mad she drove off with nothing."
"At KFC, some scummy woman was getting very impatient, waiting for her food. After 5 minutes she did FINALLY get her chicken. She waddled over to her family and sat down. To her horror, they had not given her any gravy... She leaped out of her seat, waddled back and started banging her fists on the serving counter and shouted: 'IF I DON'T HAVE ANY GRAVY IN 10 SECONDS IT'S GOING TO BE WORLD WAR 3'! Nobody laughed except for my girlfriend and myself.
She got the gravy.
WW3 was avoided. Good job KFC!"
"I worked at local food restaurant when I was 16. That day, you can tell heavy storms were rolling in when I started my shift at 5 pm. I was running the register and a couple, with a few month old child, order their food to-go. When they finished ordering, you can hear hail hitting the building hard. So other people that previously ordered food to-go and already received their food before this couple, were waiting for the hail to stop. The couple just got their food and were heading towards the exit and standing by the door, like they were going to leave. When the couple started walking out, another customer stopped them and told them, 'Just please wait, the hail about to clear. What if the hail hurts you and your child'? By the way, the hail was ranging from golf ball size to softball size hail and other cars were getting damaged at the moment. So the couple starts telling the man to f--k off and mind your own f---ing business and they were asking him if he has kids of his own. So other people started to get involved, to try to convince the couple to stay and wait it out. And the couple told them f--k off too. So they make a run for it to their car. While they are running through the hail, people were gasping out of fear because we saw the baby getting hit by the hail stones as the couple was trying to enter their car. So they drove off."
"I worked in a Starbucks and a woman had a complete meltdown, over the amount of foam in her latte. It was to the extent that a customer got scared and called the cops, who arrived as I was just getting her calmed down. They asked for her ID, which she angrily refused. Pretty sure she called him a d---head. He started to arrest her and she said she would show it to him. He said nope. And she got handcuffed and hauled off. It made my day. B---h, if you want a f---ing cappuccino, please order a cappuccino..."
"About 15 years ago I was at Arby's with my dad. A morbidly obese man, legitimately the fattest person I've ever seen in my life, got angry. This man who espoused all the terrible stereotypes about morbidly obese people (long grease stained shirt that looked unwashed, sweatpants and long gross hair) started screaming at the girl behind the counter because he ordered two extra large curly fries and not one. I can still see the spittle from his mouth when I think about Arby's. He's probably dead by now..."
"I worked the counter at a BBQ restaurant for a while and one week we had a Groupon. $10 dollars off for an order of $10 or more after 4 pm, this is really important. We had people all the time try and use it at lunch but when we showed them the fine print they usually relented. Except for one guy during lunch on the last day of the promotion. This man was about 6'4 270 lbs. I was running food and the girl taking orders was no more than 5'2 and a buck 20. The man tries to use his Groupon even before finishing his order and she told him the terms on the Groupon. He exploded, here this grown man yelling at full volume at a tiny 19-year-old, I calmly took her by the shoulders and moved her to the side and took over the situation. A little about me I am 6' and was 260 lbs at the time, and was in good shape preparing for an MMA fight. I had been training for several years at this point. So back to the story, the guy continues to yell and cuss me out, and I keep a neutral expression the whole time to repeat the information on the Groupon. Finally, he asks me if I want to take this outside. I look at Dave our head chef and co-manager and he nods, sick of this guy's s--t too. I replied fine let me clock out first. The man went white. I have never seen someone back-peddle and apologize so fast in my life. He finalized his order and went to his table. I brought him his food and he mumbled a second apology and left a $10 tip."
"From 17 to about 20 years old I worked at IHOP. I worked the graveyard shift. So on top of seeing your usual crazy customer freak outs, I got to see people do them drunk, most of the time. The worst I can remember was a table of 7, all drunk, at about 1 am. There was a couple on the end, sitting across from each other, that were arguing since they walked in the door. At this point, it had been about an hour and they were still fighting (she swore he was cheating on her). He finally got up and stomped across the restaurant to go to the bathroom. She took this as her chance and grabbed his phone and started going through it. He got back in time to catch her doing this and completely lost it, screamed in her face and grabbed her by the wrist to take her outside with him. When she didn't go he picked up his glass of orange juice (those heavy a-- IHOP glass cups...) and slammed it into the side of her face. He then proceeded to scream at her about how now he has to pay for the glass and for a taxi for her because he was not getting in the car with her. Fortunately, he left afterward and we were able to get the woman taken care of, they really had a bad set up putting a 50-year-old woman and a 5'2 teenager on the night shift, we had no idea how we were going to physically get him out of there."
"I used to work at KFC. I was hired as a cook, but then moved on to be a server as well, and this happened just as I started. I was serving a guy - who was either in his early 20's or late teens - and his friend. He ordered a large popcorn chicken and then his friend got a medium popcorn chicken meal. I somehow messed up and gave them both a large. A few moments later, he stormed up alone and demanded to know why he got the same amount, minus the meal, and paid more. It was an honest mistake, and I did try to convey that to him, at great length. As I started to say that I was happy to give him something to compensate, he started to scream and yelled at me that I did it on purpose and that we all are the worst people in the world and started cussing out me and the store in general, before throwing the popcorn at me and leaving. Mind you, this was all in the middle of a f---ing shopping mall food court. A while later I was told by someone on break, that there was a guy outside the center, crying about popcorn chicken yelling at people to f--k off."
"A guy came in and ordered like 8 'totally plain cheeseburgers with nothing on them'. I take that to mean the buns, beef patty, and cheese. Well apparently I was wrong and a complete f---ing moron according to this guy, because 'totally plain CHEESEburger' shouldn't have cheese on it. He made a huge f---ing scene and I offered to have them remade but he just screams 'FORGET IT! THESE WERE FOR MY DOG IN MY CAR AND YOU COULDN'T EVEN GET THAT RIGHT'....and stormed off. You shouldn't even feed fast food burgers to dogs, the meat most likely contains onion powder which is bad for dogs."
"Worked at Chipotle for a while. During our peak hour, there was a lady who came through the line and ordered 2 quesadillas. A newer girl on staff came up to me and asked me to make her staff meal which she shouldn't have been asking for during peak hour. We started making the ladies food and you could tell she was getting impatient. The next thing I realize is that she was down at the register, crying, and hysterically screaming that we tried to give away her food and pointing at me that I did it. I made a point to call people sir or mam on the line, and when I tried to ask her what she thought had happened I accidentally called HER, 'SIR' and she blew a gasket. I tried to explain that I misspoke, but she was totally inconsolable. She got her meal comped and vowed never to return."
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