Entitled customers are everywhere. These baristas share the most ridiculous request they received from an entitled customer. Content has been edited for clarity.
Ten Pumps of Caramel?!
“A woman ordered an iced latte with 10 pumps of caramel. The normal amount for this size is 2 pumps so I verbally confirmed, ’10 pumps of caramel?’
A couple of times to which she both rudely replied, ‘YES!’
So I made this latte that was basically an espresso shot, 4 inches of caramel sauce, and a splash of milk (all that would fit) over ice. I then handed it to her.
She said, ‘Oh it looks perfect!’
And she took a big sip. Not sure how, the consistency of this thing was riding a thin line between raw aloe vera and whatever grows on top of your grandma’s ambrosia salad.
The next thing I knew, I was covered in what felt like the contents of an embalmed cadaver’s sinuses. Cold. Kinda wet, but mostly coagulated, with ice.
And this lady screamed, ‘I SAID PUMPKIN. NOT CARAMEL.’
She didn’t. And it was June.”
Coffee Shop Review
“I recently came across this review for a coffee shop that just recently opened within the past 2 months where I live.
‘My first time here was amazing. Better coffee than Starbucks and I work across the street. Today’s experience was not good. I walked in at 655 and was denied service. Could you please look into opening a little earlier? I work in a Corp office across the street and I know lots of people start at 7. But to be denied service was uncalled for. The barista stated they will open in 2 mins….its the principal, just serve me some coffee, I see it as if I am a paying customer. Not only did you lose a sale but a repeat sale. Have a great time keeping customers’
How entitled do you have to be that you can’t even wait 5 minutes for them to officially open? If you tried to walk into any business before their opening time or after their closing time, you would get denied service, too.”
Different Cafe
“I worked for a local cafe. I really did love my job, coworkers, and 98% of the customers, who were just looking to get their coffee and get on with their day. However, I didn’t enjoy the 2% who were like this lady.
This 50-something-year-old blonde lady came in, texting on her phone.
Me: ‘Good afternoon! How are you doing today?’
Lady, without looking up: ‘One.’
Me: ‘I’m sorry ma’am, ‘one’ what?’
Lady: ….
Me: ‘Ma’am. Pardon me, ma’am. Ma’am! I need to know what you want.’
Lady: ‘I told you! One! ughhh.’
Me: ‘One of what?’
Lady, getting even grumpier: ‘I told you, one!’
Me: [Blank stare as I tried to process what was going on.]
Lady: ‘I want to speak to your manager.’
Me: ‘I’m sorry ma’am but I am the manager on duty. I would be happy to make you whatever you’d like but I do need you to describe it for me.’
Lady, looking like she was going to throw her phone at me: ‘You people always know my drink when I go down the street. Ugh, fine. Give me your darkest roast, extra strong.’
Me: ‘Down the street? Oh, you mean [Different Company], I’m afraid this is [Local Cafe]. Anyways, what size can I get for you? Would you like room for milk? Extra strong? Do you mean you would like a shot of espresso added to it?’
Lady: ‘Don’t tell me where I am! Vente. Steamed soy milk, extra hot. No, I don’t want espresso, I told you I wanted the coffee extra strong.’
Oh, okay, this lady wanted a large soy cafe au lait, we could do that. I ranged it up and double-checked we were on the same page. I just wanted to move her along and get to the line that was building up behind her.
Me: ‘I’m sorry but I’m not familiar with [Different Company’s] terms, would you like a normal or a large?’
Lady: ‘Oh my god, I told you, vente! Why does the screen say ‘cave uhhh late’?! I said dark coffee! It’s supposed to only be one dollar, what do you think you’re doing? Huh?’
Me: ‘Oh, well you asked for steamed soy milk, which actually changes the drink from a regular drip coffee to a cafe au lait which has a slight price difference. And I’m not sure what [Different Company] charges but it is indeed three dollars and forty-five cents for a large soy cafe au lait, our prices are clearly marked on the menu right there.’
Lady: ‘No, it isn’t! You will charge me what I normally pay!’
Me, being done with this shit: ‘Ma’am, I have other customers waiting. I can get you a normal dark drip coffee for two dollars or a large soy cafe au lait for 3.45.’
Lady: ‘But I don’t want to pay for it!’
I then gave her a ‘you’re joking, right?’ look.
Lady: ‘I don’t have time for this shit.’
Ya, I was thinking, ‘me too lady, me too’. She threw a gift card for [Different Company] on the counter and went back to her phone.
Me: ‘I’m sorry ma’am but you still haven’t actually told me what you would like, also, I can’t accept this as it is a [Different Company’s] gift card.’
Lady: ‘AHH! THAT IS IT! YOUR MANAGER WILL HEAR ABOUT THIS!’
She grabbed the card back and stormed out. It’s all good though, at least ‘my manager’ (aka myself) will be hearing all about this apparently. This happened last week and I never did hear anything from her so maybe she ended up taking her complaint to [Different Company] too.
One of our regulars was in line behind her, he made a comment along the lines of ‘wow, what a bitch’ too.”
They Took Waaay Too Long To Order This
“These four folks came in. Maybe high or just really tired. They didn’t smell like weed. Nobody knew what they wanted and they convened near the register on their phones, debating. I offered to answer any questions. They said they had none. I told them to let me know when they were ready and I went to brewing some coffee.
Ten minutes passed.
Two knew what they wanted. The third seemed to know but wanted to pay with the 4th who still had no idea. The first two ordered really weird blended drinks with a bunch of stuff added: banana, chocolate chipped, dried fruit, vanilla flavor, whipped cream, and caramel. About 10 bucks per drink.
Ten more minutes passed.
Guy number 4 still had no clue what he wanted. One of the two who got their drinks yelled about it tasting ‘sour.’ Can’t imagine what went wrong there.
Ten more minutes passed.
Indecisive guy silently shoved his phone in my face with a recipe we didn’t have the ingredients for. I told him we didn’t have that available. He grunted and went back to thinking.
I don’t even know how much time had passed anymore. I felt like almost an hour, but I may just lost track of time engrossed by the strange saga unfolding before me. The girl who wanted to order with him apparently got fed up and gave me her order. Another 10-dollar culinary abomination. Then she just looked back at the guy. She was planning to hold up the line until he figured out his crap. I asked if I could save her order and help the next person. She sighed and let me.
At least ten more minutes go by, when suddenly the woman stormed up to me and looks pissed.
‘DON’T YOU HAVE ANY SMOOTHIES HERE?!’
Suddenly all of the stupidity clicked – she and her cohorts had been trying to create the closest thing they could to fruit smoothies using our decidedly not smoothie menu. Why she didn’t ask this way back when this started and I offered to help is anybody’s guess, but this woman had instead chosen to spend a stupid amount of time trying to hack our menu using the internet to get the desired effect for an outrageous price.
Her temper was so bad that my co-workers were reassuring me via headset – I was fairly new at the time and they didn’t know how much I could take yet.
I smiled and looked as sympathetic as I could,’ No ma’am, we have fruit juices but no smoothies. I’m sorry. Is there anything else I can get for you?’
She huffed and told me to just finish ringing up that mess she started ordering before. I did, she got it, and the four left. The guy never got anything.
We were located in a mall next to a Smoothie shop.”
“I Have A Suggestion”
“One day, my team and I got fairly busy. Not enough to call it a rush, but just steady, I guess. One guy was on the register, while my other coworker and I were making drinks on the bar. There was one lady who was just sitting there, by the counter that drinks come out of. She wasn’t doing anything. Just staring at us as we made drinks and called them out.
When we were done, she came over and told us, ‘I have a suggestion for you guys.’
We replied, ‘Sure.’
She said, ‘You guys need to change the system. I’ve been sitting here and listening to you guys. It’s rude and disrespectful to yell out the drinks for customers.’
Then she went back and sat down again. My coworker and I made a face at each other, saying things like ‘What kind of a coffee shop doesn’t call out drinks?’ and ‘Even Starbucks does this.’
It wasn’t like we were forcing her to sit there and just stare at us and call out the drinks. That’s pretty weird.
Few minutes later, we called out another drink, and I think she left the store.”
