In this compilation of frustrating and sometimes humorous anecdotes, individuals recount their encounters with customer service representatives who offered solutions that were anything but helpful.
From absurd suggestions to outright baffling responses, these stories highlight the moments when customer service interactions took a baffling turn.
Join us as people share their exasperating experiences of dealing with misguided solutions that left them shaking their heads in disbelief.
All content has been edited for clarity.
1.


“Amtrak customer service after derailment today.”
2.

“Shi*ty customer service from a shi*ty industry.”
3.

“Customer service suggested I ‘Smash it with a hammer.’ This is the 3rd time this month.”
4.


“Deliveroo with the worst customer service in the business.”
5.

“My wife ordered some shorts from Amazon in June. They arrived yesterday (Nov 10th). At least customer service didn’t try to hide how they really felt.”
6.

“When customer service tells you the same thing day after day, with zero progress made.”
7.

“Ordered size 9 shoes online and was sent a size 8 in a size 9 shoe box. Contacted customer service to get a new pair and then they sent me size 8 shoes in a size 9 box again.”
8.

“Been on hold for over 90 min with Sprint trying to cancel my account.”