It doesn’t matter if you work face-to-face with rude customers or not, they’ll always find a way to go off on you. Just take a look at some of these interactions that Instacart shoppers have encountered with their customers.
“This is an $800 Costco order… $40 is too much?”
“My account is under review after this rude customer”
“She wanted dog food. I messaged her in detail that they didn’t have the size she wanted and I said what they did have as well as sent a picture of the options for the cans she wanted. She responded with what you see. Totally killed my vibe.”
“I completely understood his frustration, but it was not directed correctly!”
“She reported that I didn’t deliver 3 items. Two of them I know for a fact are in those bags and one of them you can see in the picture. ”
“Before he was asking me 5 times to add ground coffee even though I replied, ‘Will do ray,’ on the first one.”
“Customer tells me to hurry up to deliver when I have another customer to shop for besides her and was still in my time frame. Was so rude when I dropped off her things and then reported half of her stuff missing when she only ordered 13 items. Why does IC allow customers to treat us this way.”
